PRODUCTION:  Please allow 2-3 weeks for production.  

 PAYMENT:

Payment:  We accept Paypal, Visa, American Express and Mastercard.

Timing:  Payment is due immediately.

Taxes:  New Mexico residents will be charged a sales tax for their order.

Cancellation Policy:  Orders may be cancelled within 24 hours of ordering merchandise.

 

  SHIPPING:

Shipping Method:  US Postal Service - First Class Mail with delivery confirmation.

Shipping Costs:  Domestic: $3.95 / International: $5.95

Options:  Other shipping options (Priority Mail, Overnight, UPS, Fed-Ex) are available if upgrade is requested and paid for.

Timing:  We ship Monday through Friday.

 

  REFUNDS & EXCHANGES:

Ready To Ship Items:  Are returnable with written confirmation within 5 business days of receipt.  The item must be returned to Vedeli Designs in the same condition as it was sent out.  A refund will not be issued until the item has been received.  The purchase price, less cost of shipping, will be refunded.

 

  ADDITIONAL POLICIES & FAQ's:

Custom Orders:  We require 50% non-refundable payment before work begins.  The remainder is due upon completion and customer approval of specialty piece.